Mobility Advisor - Customer Success and Fleet (German-Speaking)

Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry.

We are currently seeking for a Mobility Advisor - Customer Success and Fleet to join our team. This position offers a unique opportunity to enhance the mobility of Gowago customers by advising them in the journey on the road. At Gowago, you’ll be part of a team focused on delivering exceptional service, while ensuring that our customers’ needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

Availability: 80-100%

• Analyze and resolve customer issues related to our complex products and services, ensuring clear communication.
• Document all customer interactions in our CRM system, ensuring all relevant details are recorded accurately.
• Onboard customers to our on the road experience and help them have the best journey with their car.
• Collaborate with different stakeholders, to ensure efficient case solving.

• German mother tongue (Essential)
• Fluent in English (Required)
• Available for 80-100%.
• Strong communication skills.
• Ability to manage multiple tasks and prioritize customer needs.
• Self-motivated, dedicated, and able to work independently in a fast-paced, start-up environment.

Good to Have:

• Conversational French (Preferred)
• CRM experience (Preferred)
• Knowledge of car ownership and a passion for cars.

• A collaborative, start-up atmosphere with supportive colleagues.
• Opportunity to gain hands-on experience in customer escalations and CRM use.
• The opportunity to develop your career in customer success and collaborate on projects.
• Exposure to a diverse and dynamic work environment.
• A central location in downtown Zurich with hybrid working arrangements.

Help us make people move with a smile!