Service Desk Specialist

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :

• User assistance for 1300 people in the HQ and branch offices
• Office applications (standard and business) including treatment, solving and follow-up of issues

• Ensure telephony duty and user reception, following Service Desk opening hours
• Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with users
• Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams
• Manage the life cycle (SLA) of each request and issue and provide feedback to our users
• Contribute to the knowledge base by documenting solutions for common issues and follow them
• Manage users accounts (access right, password, application access, exchange, …)

• You own a CFC, ES or equivalent diploma in IT
• You have a first experience in helpdesk or IT support
• You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk)
• You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)
• You are service-level oriented and your work with ethic, emphasis and client-care
• You are autonomous, willing to learn and develop your skills and are lookingforward to prove your team-spirit to your future colleagues
• You speak French and English fluently

SQ2